This Privacy Policy explains how Rapid Plumbers Dubai, operated by Top Tier Technical Services (“we”, “us”, “our”), collects, uses and protects your personal information when you visit this website or book our plumbing services.
1. Who we are
Rapid Plumbers Dubai is operated by Top Tier Technical Services, based in Dubai, United Arab Emirates. You can contact us at info@rapidplumbersdubai.com or +971 52 440 9422.
2. Information we collect
We collect only the information needed to respond to you and deliver our services:
- Contact details you give us, such as your name, phone number, email address and WhatsApp number.
- Service details, such as your address or area, the type of property and a description of the plumbing problem, including any photos you send.
- Messages and call records when you contact us by phone, WhatsApp, email or the website form.
- Basic technical information such as browser type, device and pages visited, collected through Google Analytics (see our Cookie Policy).
3. How we use your information
- To respond to enquiries, give quotes and arrange bookings.
- To send a plumber to your location and carry out the work.
- To contact you about your booking, such as arrival times or follow-up.
- To handle payments, invoices and records.
- To improve our website and services.
- To meet legal and regulatory obligations.
4. WhatsApp and third-party services
When you use the WhatsApp button or the contact form, your message is sent through WhatsApp, which is operated by a third party under its own privacy policy. The website form does not store your details on our servers; it opens a prefilled WhatsApp message that you choose to send.
We use Google Analytics to understand how our website is used, and may use trusted service providers such as hosting, communication and payment providers. They may only use your information to provide services to us.
5. Sharing your information
We do not sell your personal information. We share it only with plumbers and staff who need it to carry out your booking, with service providers acting on our behalf, with our operator Top Tier Technical Services, and with authorities where the law requires.
6. How long we keep information
We keep personal information only as long as needed for the purposes above, including to meet accounting, legal and warranty needs. After that we delete or anonymise it.
7. Security
We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. Your rights
Subject to applicable UAE law, including the UAE Personal Data Protection Law, you may ask to access, correct or delete your personal information, or object to or restrict certain uses. To make a request, contact us using the details below. We may need to verify your identity first.
9. Children
Our website and services are intended for adults. We do not knowingly collect personal information from children.
10. Links to other websites
Our website may link to other websites, including our operator’s website. We are not responsible for the privacy practices of other sites.
11. Changes to this policy
We may update this policy from time to time. The “Last updated” date shows when it was last changed. Continued use of the website means you accept the updated policy.
12. Contact us
Questions about this policy or your information? Contact Rapid Plumbers Dubai (operated by Top Tier Technical Services) at info@rapidplumbersdubai.com or +971 52 440 9422.